General Session Day 1
Jeff Lawson, Seamus Kraft, Aaron Ogle, Chip Hull, Frederick Lara, Christine Roberts, Rahma Javed, Sameer Dholakia, Al Cook, Jen Aprahamian, Chris Wilson, Ken Natoli, John Collison, Kris Gutta, Nico Acosta
General Session Day 2
Jeff Lawson, Erin Reilly, Alicia Nieves, Chetan Chaudhary, Evan Cummack, Rony Abovitz, Jonathan Nolan, Lisa Joy, Tony Hawk, OK Go
Fighting the Talent War to Achieve Digital Transformation Goals
Doug Landis, Andrea Barrett, Desiree Motamedi
Scaling the Customer Center Alongside the Business
Victoria Mesa Alcorta, Juan Andres Laura, Federico Mete
Twilio Flex at GA, Product Roadmap, and Q&A
Al Cook, Jaime Gilliam-Swartz
Three Approaches for Integrating Your CRM into Twilio Flex
Chris Jenkins, Abhijit Mehta, Grace Miller, Anthony Uliano
Strategies for Migrating an Existing Contact Center to Twilio Flex
Patrick Kolencherry, Mladen Milanovic, Court Swenson
AI for the Customer Interaction Lifecycle
Fabio Cardenas, Adam Champy, Chris Kendall
Building bots with Twilio Studio
Clément Sauvage, Tristan Sokol, Serena Wales
How GRUBHUB enabled Anonymous Communications with the Proxy API
Elisa Bellagamba, Akhil Karanth, Samuel Raghunath
How we built the Twilio API for WhatsApp
Rahma Javed, Anne Byrne, Julie Laver, Brett Meyer, Aimee Ruddy
What you can do with Programmable Video
Justin Pirie, Kedar Toraskar
What's next for Twilio Video
Luis Lopez, Justin Pirie, Kedar Toraskar
Leaders Panel: Using Voice as a Channel for Customer Engagement
Eugene Kovnatsky, William Syms, Jeroen Visser
2FA Implementation Best Practices
Josh Staples, Lucas Vidal
Practical Cryptography
Kelley Robinson
Lessons Learned from 1,000 Bots
Chloe Condon, Bear Douglas
Enabling Massive IoT through Narrowband
Jeff Ahmet, Balaji Sridharan
What Trust means to Twilio
Garrett Held, Arianna Willett
Twilio for Marketing
Nupur Bhade, Ankita Bhosle
Ethical Implications of Growing Technology Takeover
Jeff Lawson, Anil Dash, Megan Rose Dickey