[Special Announcement] Using Twilio Media Streams to build your custom integrations
Are you looking to build conversational voice use cases and use your own speech engine, or implement real-time speech analytics and extract intelligence out of your contact center? Then attend this session to learn about Twilio's newest product and API's that helps you build these solutions.
Twilio Media Streams API offers access to audio stream of a phone call in real-time that allows you to implement real-time transcription, sentiment/tone analysis, or build agent assist with your internal knowledge base. Using Media Streams API you can now analyze thousands of conversations that are taking place in a Contact Centers and provide real-time guidance and suggestions to agents in better helping callers in a timely fashion thus reducing average handle time.
Kris Gutta, Jonathan De Jong, Anthony Scodary