SIGNAL FAQs

Location & Dates
Where are SIGNAL and Superclass?
SIGNAL and Superclass will be held at Moscone West Convention Center in San Francisco, California, USA. (map).
When is SIGNAL?
SIGNAL conference begins Tuesday, August 6, 2019 and ends on Wednesday, August 7, 2019, with the $BASH party to close out the event!
We also have Superclass, hands-on, self-paced training led by Twilio platform engineers, which is an optional add-on for Monday, August 5th from 8:00 a.m.-5:30 p.m.
What are the registration hours?
  • Superclass: August 5 from 8:00 a.m.– 5:00 p.m.
  • SIGNAL Conference: August 6 from 8:00 a.m.– 6:00 p.m.
  • SIGNAL Conference: August 7 from 8:00 a.m.– 6:00 p.m.
Registration
How much does SIGNAL cost?
Dates
Ticket Type
Ticket Price
With Superclass

February 1 - April 30
Super Early Bird
$500
$1,000
May 1 - June 30
Early Bird
$800
$1,300
July 1 - August 4
Standard
$1,000
$1,500
August 5 - 7
On-Site
$1,500
$1,800
January 1 - June 30
Student and Non-Profit Early Bird
$150
$300
July 1 - August 4
Student and Non-Profit Standard
$300
$500
February 1 - August 4
Superclass Only
$800
N/A
How do I register?
Register for SIGNAL here.
I have completed my registration and want to make a change. What do I do?
You may login to your existing registration record by entering the email and password you used to create your account. If you are an alumni registrant and purchased your ticket on site last year at SIGNAL 2018, please contact the SIGNAL 2019 Registration Team:
SIGNAL 2019 Registration Team
Email: SIGNAL19@registration.eeginc.com
Telephone: +1 415-446-7719
Toll Free: 866-446-7719
Hours of Operation: Monday – Friday, 8:00AM – 5:00PM PT
What is the payment policy?
SIGNAL Registration and Housing accepts the following payment methods: Visa, MasterCard, Discover, American Express. Should you need to send payment via check or wire transfer, please contact the Registration Team for additional instructions.
What is the cancellation policy?
All cancellations must be submitted via email to the SIGNAL 2019 Registration Team by Friday, July 12, 2019 for a refund less a $100 processing fee. Cancellations made after Friday, July 12, 2019 and no-shows are forfeit.
Are attendee substitutions permitted?
If you are unable to attend SIGNAL, you may transfer your registration to another person Friday, July 12, 2019 by providing authorization to us at SIGNAL19@registration.eeginc.com. Substitutions requested after this date are subject to a $100 transaction fee.
If I cancel my registration, can I transfer my hotel reservation to another attendee?
Hotel reservations made through SIGNAL Registration and Housing are not transferable. The substituting attendee will need to complete his/her hotel reservation through the registration process and submit a new credit card to secure the reservation.
Can I bring a guest?
Unregistered guests are not permitted to attend any SIGNAL activities.
What are the hotels of record for SIGNAL?
How can I make a reservation at the hotel?
You can reserve a hotel room through the registration process.
What is the hotel reservation change and/or cancellation policy?
Cancellations must be made by July 12, 2019 otherwise one night room and tax will be forfeit, or your credit card will be charged an amount equal to one night's room and tax. Contact the SIGNAL Registration Team to modify or cancel your reservation. Note all modification requests must be received in writing by July 12, 2019 otherwise one night room and tax will be forfeit.
Miscellaneous
Where can I get information on sponsoring SIGNAL?
You can access more information about sponsoring SIGNAL by sending an email to signalsponsors@twilio.com.
What if I have dietary restrictions?
When you register for SIGNAL, there is a question regarding dietary restrictions.
Does SIGNAL have a Code of Conduct?
SIGNAL is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity, gender expression, sexual orientation, disability, physical appearance, body size, race, ability, ethnicity, socioeconomic status, or religion (or lack thereof). Twilio does not tolerate harassment of conference participants or staff at any time nor in any form. Our Code of Conduct outlines our expectations for all participants.
What if I still have unanswered questions about SIGNAL?
For general questions, send an email to signal@twilio.com.
Travel
Can I get a visa letter?
Visa requests will be handled on an individual basis. To make a request, please email details to SIGNAL19@registration.eeginc.com.
Which airports are closest to San Francisco?
San Francisco International Airport (SFO) is the closest major airport, located an easy 25-minute drive from downtown. Alternatively, the Oakland International Airport (OAK) is a 35-minute drive over the Bay Bridge.
How do I arrange ground transportation to and from the airport?
Taxis, as well as ride-sharing services like Uber and Lyft, are readily available at the San Francisco and Oakland airports, with no advance reservations required.
Public transit: BART (Bay Area Rapid Transit) links to both airports, and Powell Station is about a 10 minute walk to Moscone West.
Please use the links below for additional information about ground transportation services: