SIGNAL FAQs

Location & Dates

Where are SIGNAL and Superclass?

SIGNAL and Superclass will be held at Moscone West Convention Center in San Francisco, California, USA. (map).

When is SIGNAL?

SIGNAL conference begins Wednesday, May 20, 2020 and ends on Thursday, May 21, 2020, with the $BASH party to close out the event!

We also have Superclass, hands-on, self-paced training led by Twilio platform engineers, which is an optional add-on for Tuesday, May 19th from 8:00 a.m.-5:30 p.m.

What are the registration hours?

  • Superclass: May 19th from 8:00 a.m.– 5:00 p.m.
  • SIGNAL Conference: May 20th from 7:30 a.m.– 6:00 p.m.
  • SIGNAL Conference: May 21st from 7:30 a.m.– 6:00 p.m.

Registration

How much does SIGNAL cost?

Dates
Ticket Type
Ticket Price
With Superclass

August 7 - 31
Advanced Discounts
$400
$800
September 1 - November 30
Super Early Bird
$1,000
$1,400
December 1 - February 28
Early Bird
$1,500
$1,900
March 1 - May 18
Standard
$2,000
$2,400
May 19 - 21
Onsite
$2,500
$2,900
Ongoing
Student and Non-Profits
$300
$700
Superclass Only
$800
N/A

How do I register?

Register for SIGNAL here.

I have completed my registration and want to make a change. What do I do?

You may login to your existing registration record by entering the email and password you used to create your account. If you are an alumni registrant and purchased your ticket on site last year at SIGNAL 2019, please contact the SIGNAL 2020 Registration Team:

SIGNAL 2020 Registration Team
Email: SIGNAL19@registration.eeginc.com
Telephone: +1 415-446-7719
Toll Free: 866-446-7719
Hours of Operation: Monday – Friday, 8:00AM – 5:00PM PT

What is the payment policy?

SIGNAL Registration and Housing accepts the following payment methods: Visa, MasterCard, Discover, American Express. Should you need to send payment via check or wire transfer, please contact the Registration Team for additional instructions.

What is the cancellation policy?

All cancellations must be submitted via email to the SIGNAL 2019 Registration Team by Friday, May 1, 2020 for a refund less a $100 processing fee. Cancellations made after May 1, 2020 and no-shows are forfeit.

Are attendee substitutions permitted?

If you are unable to attend SIGNAL, you may transfer your registration to another person Friday, July 12, 2019 by providing authorization to us at SIGNAL19@registration.eeginc.com. Substitutions requested after this date are subject to a $100 transaction fee.

If I cancel my registration, can I transfer my hotel reservation to another attendee?

Hotel reservations made through SIGNAL Registration and Housing are not transferable. The substituting attendee will need to complete his/her hotel reservation through the registration process and submit a new credit card to secure the reservation.

Can I bring a guest?

Unregistered guests are not permitted to attend any SIGNAL activities.

Lodging

What are the hotels of record for SIGNAL?

Stay at one of the following hotels to get our discounted group rate. Book now before they sell out!

  • Park Central Hotel: $319 (+ taxes) / night. Book now.
  • Marriott Marquis Hotel: $324 (+ taxes) / night. Book now.
  • InterContinental Hotel: $329 (+ taxes) / night. Book now.

What is the hotel reservation change and/or cancellation policy?

Cancellations must be made with the Registration Team no later than 5 business days prior to check in. You may modify your reservation directly with the hotel, but please note any cancellation requests must be submitted in writing.

Travel

Can I get a visa letter?

Visa requests will be handled on an individual basis. To make a request, please email details to SIGNAL19@registration.eeginc.com.

Which airports are closest to San Francisco?

San Francisco International Airport (SFO) is the closest major airport, located an easy 25-minute drive from downtown. Alternatively, the Oakland International Airport (OAK) is a 35-minute drive over the Bay Bridge.

How do I arrange ground transportation to and from the airport?

Taxis, as well as ride-sharing services like Uber and Lyft, are readily available at the San Francisco and Oakland airports, with no advance reservations required.

Public transit: BART (Bay Area Rapid Transit) links to both airports, and Powell Station is about a 10 minute walk to Moscone West.

Please use the links below for additional information about ground transportation services:

Miscellaneous

Where can I get information on sponsoring SIGNAL?

You can access more information about sponsoring SIGNAL by sending an email to signalsponsors@twilio.com.

What if I have dietary restrictions?

When you register for SIGNAL, there is a question regarding dietary restrictions.

Does SIGNAL have a Code of Conduct?

SIGNAL is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity, gender expression, sexual orientation, disability, physical appearance, body size, race, ability, ethnicity, socioeconomic status, or religion (or lack thereof). Twilio does not tolerate harassment of conference participants or staff at any time nor in any form. Our Code of Conduct outlines our expectations for all participants.

What if I still have unanswered questions about SIGNAL?

For general questions, send an email to signal@twilio.com.

International

Is there a discount for international teams attending SIGNAL together?

  • 1-2 tickets = 35% off
  • 3-4 tickets = 50% off
  • 5+ tickets = 60% off

Who attends SIGNAL? Do I have to be a developer to attend?

SIGNAL is Twilio’s annual user conference. Whether you are a developer, product manager, technologist or digital innovator, you’ll find inspiration at SIGNAL. Our conference is for:

  • Developers putting new communications tools in their tool belts that better equip them to solve communications and customer experience challenges creatively.
  • Product Managers learning how API-first communications fit into their architecture and accelerate their software teams.
  • Executives building a vision and roadmap with customer experience and communications at the core of their business strategy.
  • Twilio Customers already building best in class communications and looking to deepen their product knowledge, gain insight into product roadmaps, early access to product launches, and 1:1 time with Twilio experts to ask questions, share best practices, and learn from other customers.

We will unveil the next generation of communications tools and teach best practices by engineers who create and innovate the Twilio product-stack. Attendees will hear from current Twilio customers who have shipped and scaled hugely successful Twilio-powered apps.

How can I meet with other Twilio customers while at SIGNAL?

There will be a handful of opportunities to meet with other Twilio customers at SIGNAL. Day 1 will end with a networking Happy Hour event in our Community Hall, and Day 2 will end with our awesome closing party $bash at SVN West. We will also have over 20 workshops led by different companies, as well as a 90-minute lunch break each day.

Is it possible to book time 1:1 with Twilions while at SIGNAL?

Yes, however you will need to have a Twilio sales representative in order to schedule. Please work directly with that individual to book a time.