Building a Universal Call Center with Task Router and AWS Lambda

In this session you'll learn how to quickly and inexpensively build a call center application powered by Twilio Client, Task Router and AWS Lambda. * Twilio Client gives you a phone in the browser, freeing you from expensive hardware * Task Router matches the incoming task - whether it's email, text, phonecall or support ticket -- to the qualified and available agent, saving you weeks of development time. * AWS Lambda hosts your code without the need to manage complicated server setups.
David Roberts