Customer Empathy: Lessons Learned from Twilio using Twilio

What does it mean to really wear your customer’s shoes? One of Twilio’s core leadership principles is customer empathy. So we decided to do what you do: build and operate live web chat powered by Twilio. Find out what happened when we built a web chat app using Twilio IP Messaging and TaskRouter, put it on our website, and staffed it live with our Support team
Olga Trofimova, Billy Chia