AirBnB on Trust in On-Demand Services

The biggest hurdle on-demand services face today is building trust between users that don’t typically know one another. Features ranging from reviews to payments convince buyers and sellers that their marketplace is a safe and secure place to conduct business. Communications can play a major role in creating that trust. In this session we will talk with Airbnb and Stripe about practical approaches to build a relationship of trust.


Dan Hill
Airbnb
Director of Product