How Twilio Writes Documentation

Twilio’s documentation has remained unchanged for the last 5 years. We thought Twilio developers deserved better so we threw out the book and challenged some assumptions about how we were serving documentation. In this talk we'll discuss why we decided to reimagine Twilio’s docs and we’ll share how we used an open source CMS to unlock our docs internally and externally. We've spoken to many developers and thought a lot about how we can make docs better, and we can't wait to hear what you think.


Jarod Reyes
@jreyesdev
Twilio
Developer Educator

Jarod Reyes is a Developer Educator at Twilio and is alarmingly disinterested in "how things are done". He spent many of his grade school years disrupting class, running social experiments and singing love ballads to his teachers. Nowadays he can be found working with an exceptional team of developers at Twilio who are laser-focused on improving the landscape of developer documentation.

Andrew Baker
@andrewtorkbaker
Twilio
Developer Educator

Andrew Baker is a Developer Educator at Twilio where he’s on a mission to change the way developers learn how to use new APIs. A software developer as well as an educator, he loves writing well-tested code and running hands-on workshops. Andrew found his calling on the Developer Education team at Twilio where he is equally upset spotting errant semicolons in Python code or tutorial prose.