How Twilio Writes Documentation

Twilio’s documentation has remained unchanged for the last 5 years. We thought Twilio developers deserved better so we threw out the book and challenged some assumptions about how we were serving documentation. In this talk we'll discuss why we decided to reimagine Twilio’s docs and we’ll share how we used an open source CMS to unlock our docs internally and externally. We've spoken to many developers and thought a lot about how we can make docs better, and we can't wait to hear what you think.