SMS for Water: How Twilio Powers the Human Utility

People in Detroit and Baltimore couldn't pay their water bills. So in July 2014, The Human Utility was founded to connect families in need to people all over the world who wanted to help with donations. In this talk, Executive Director and Founder Tiffani Bell, goes behind the scenes to show how Twilio is used to cheaply and quickly keep people informed about their water bill assistance needs and connect them to more services to get back on their feet.