SMS for Water: How Twilio Powers the Human Utility

People in Detroit and Baltimore couldn't pay their water bills. So in July 2014, The Human Utility was founded to connect families in need to people all over the world who wanted to help with donations. In this talk, Executive Director and Founder Tiffani Bell, goes behind the scenes to show how Twilio is used to cheaply and quickly keep people informed about their water bill assistance needs and connect them to more services to get back on their feet.


Tiffani Bell
@tiffani
The Human Utility
Co-Founder and Executive Director

Tiffani Ashley Bell is Co-Founder and Executive Director of the Detroit Water Project, connecting donors to residents in need of assistance with water bills. Since January 2014, they have collected $230,000 in payments and are a Y Combinator-backed non-profit. She is a Code for America Fellow who also founded Pencil You In. Bell holds a Computer Science BS from Howard University.