Opening General Session

Bringing data in from external sources, handling updates to databases and notifications to external systems: this talk is a case study of building a simple stackoverflow dashboard application in a fun and practical way.

Build a Serverless Data Pipeline

Lorna Mitchell

A few months ago, German newspaper The Süddeutsche Zeitung reported that attackers had used vulnerabilities in the SS7 network to intercept two-factor authentication (2FA) codes and break into a bank. 
 
SMS plays the important role of being the easiest form of 2FA to set up, which is why it is also the most widely adopted. This talk explores what the SS7 exploit means for SMS-based 2FA, why SMS is still an important tool, and the ways to improve an SMS integration to make it work best for 2FA.

The Post-SS7 Future of 2FA

B Byrne

Ever wonder how a phone call with your mom differs from a programmable call? Or how certain businesses always seem to text you at just the right moment?

Since 2008 over a million developers have used Twilio to power all kinds of interactions with their customers.

In this session, we’ll show you how Twilio customers have architected their voice and messaging applications. We’ll then walk through a few live demos showing just how easy it is to get started with Twilio Voice and Messaging.

What Can You Do with Twilio Voice & Messaging

Devang Sachdev

Stuart Logan

Developers have built some incredible experiences using Twilio’s Voice API—like a system that alerts you of an upset customer call so you can join the conference and coach your agent, or pauses call recording automatically when a credit card number is spoken, or one that instantly displays contextual info onto your agent’s screen based on conversation context between agent and customer. 

In this session, you’ll learn how to build these systems and see them in action.

Secret Powers of Twilio Voice: Real-time Voice Transcriptions with Agent Conference

Kris Gutta

As a market-leading car finance broker, CarFinance 247's customers have diverse communication preferences. 

We will discuss how we built an omnichannel contact centre using various Twilio products to communicate with customers on their channel of choice (chat/SMS/voice) using Sync to bring real-time customer presence and context to the agent. 

An interactive demo will show how we have combined TaskRouter, Programmable Chat, Voice, SMS, and Sync to create a dynamic communication experience.

How CarFinance 247 Built an Omnichannel Contact Centre and Improved Customer Engagement Rates with Twilio

Jonathan Wilson

Mark Quinn

Twilio Functions let you run your Twilio code on Twilio’s servers. We unveiled Functions at SIGNAL SF in May 2017 and developers got busy building with them. Now we’re excited to share some new features which make Functions even better.

This talk will show you how to get started using Twilio Functions with some live coding and deploying. We’ll discuss the latency benefits of building with Functions and after that show you some brand new features for we’re launching at SIGNAL London.

Building Serverless Twilio Apps with Twilio Functions

Martin Amps

Kat King

Data protection is always a hot topic, but even more so these days with the enforcement date for General Data Protection Regulation (GDPR) looming on the horizon. This session will detail how Twilio is tackling GDPR compliance and our approach to data protection overall. You will gain insight to help you to prepare for GDPR when using Twilio’s platform and strategy to help your organisation address data protection.

GDPR and Beyond - Data Protection at Twilio

Sheila Jambekar

Take a closer look at Twilio Studio, which we unveiled this morning.

New Product: Twilio Studio

Jen Aprahamian

Aayush Iyer

Voice is the most natural way we communicate and it represents a great business opportunity for companies and products seeking to expand their revenue streams.

In this session we will cover the essentials to build a voice product and take it to market. We’ll start with the business problems you can solve with voice and then discuss how to productize a voice offering and how to go to market globally without pains.

Building a Voice Product for Fun and Profit, From Idea to New Revenue Stream in 8 Steps

Nico Acosta

Testing WebRTC products is hard. Most developers resort to manual testing or focusing on things like their UI, not really testing the media flows. 

This talk is all about automating WebRTC testing. From the basic challenges of setting up an automation process to the many gotchas along the way.

Automating your WebRTC product testing

Tsahi Levent-Levi

Open source communities attract passionate people. 

This can make us vulnerable to burnout and more so in people already struggling with mental illness - but our communities can make a difference. 

We’ll look at communities and well-being and how to foster healthy minds in a healthy environment.

Healthy Minds in a Healthy Community

Erik Sasha Romijn

Increasing your messaging volume, expanding to new countries, and complying with ever-changing regulations all bring their own challenges. Building and operating SMS applications which optimise deliverability, scale, and performance is incredibly complicated.

In this talk, we’ll discuss how you can manage these challenges using Twilio Copilot's features like sticky sender management and Scaler to increase your throughput, country code geo match, and others.

It's dangerous to go alone. Take a Copilot.

Saurabh Daftary

Kavya Prasad

How can you automatically respond to customers in real time, while ensuring your response is appropriate and well-received? What if there are thousands of incoming customers at once? And what if they speak many different languages? Cloud Machine Learning enables live analysis of user emails, tickets, SMS, and even phone calls at scale. In this talk, you'll see how straightforward it is with a live demo of Google Natural Language, Speech, and Translation APIs coupled with Twilio services.

Revolutionise the Customer Experience with Machine Learning

Laurent Picard

Every month, TransferWise moves over £1 billion around the world for hundreds of thousands of people. They trust us to keep their money and data safe, while delivering convenience and speed. 

As we’ve grown, we’ve had to carefully consider how to build a secure and convenient user authentication system on top of a large, fast-moving code base. During this talk, we’ll take you through how TransferWise planned, executed and deployed an integrated user authentication experience built on Twilio.

How TransferWise Moves Billions Around the World Securely with Twilio 2FA

Edward Dowling

Artyom Fedenka

Every business has crucial moments when they need to communicate with their customers. Maybe they’re looking for support, have trouble during checkout, or need an answer to a time-sensitive question.

With Twilio Programmable Chat, your customers can contact you in those moments without leaving your app or website.

This talk will teach you the basics of Twilio Chat and discuss some ways you can use it enable in-app communications for your customers and your team.

Getting started with Twilio Chat

Abhijit Mehta

Tanya Mihnovits

With so many machine learning frameworks and libraries available, writing a model isn’t a bottleneck anymore while putting your models in production is still a challenge. In this talk, you will learn how we use the deep learning models in production.

How we serve Deep Learning model predictions at large scale

Sahil Dua

A common Twilio use case is sending SMS notifications to individuals when something important happens. For small numbers of messages, a single line of code is all you need to send out notifications via SMS.

But what if you need to send notifications to thousands (or millions) of users as quickly as possible? What happens when all those folks start texting back?

Learn how to send and receive SMS at massive scale in this session.

Massive SMS Notifications with Programmable SMS, Functions, and Notify

Kevin Whinnery

TaskRouter is the heart of a contact centre that you can control from your code. Some think of it as skills-based routing, some think of it as automatic call distribution. Most people think of it as the thing they wish they'd known about sooner. Join this session to understand what TaskRouter is, see live demos of how it works, and learn how it can help you own your contact centre roadmap. We will also cover how TaskRouter integrates with partner offerings for workforce management and reporting.

Twilio's Best-Kept Secret to the Most Flexible Contact Centre Possible: Intelligent Omnichannel Routing with TaskRouter and Understand

Wanjun Li

Al Cook

This talk shows how you can use Twilio Wireless and Twilio Runtime to unlock the full potential of the Internet of Things (IoT).

We’ll build a connected car fleet tracking solution which uses Twilio-powered SIM cards to track things like a car’s mileage and fuel consumption. After that, we’ll use Twilio Runtime to write a serverless front end for our solution to help us monitor our fleet of cars.

And buckle up, because there might be a surprise or two along the way.

Build Serverless Internet of Things using Twilio Sync

ZhiCheng Miao

Andres Jaan Tack

IoT security is a joke.

In the VoIP community, we have already faced very similar problems and solved many of them.

This talk shows (with code) how to use WebRTC data channels as a secure IoT transport and illustrates one simple user-friendly way for owners to onboard their new devices.

Solving IoT security with 10 years of experience from VoIP and webRTC

Tim Panton

Technology can feel like it’s driving us apart, yet it can also bring us together. Loneliness blights the lives of millions of older people and can be as harmful as smoking 15 cigarettes a day.

Age UK is using Twilio to build friendships between older people and volunteers over the phone. A mere half hour call a week can transform a person’s life.

With serverless architecture using AWS Lambda, S3, CloudFront and Node.JS, Age UK is scaling to thousands of calls while saving the charity money.

How Age UK Uses Twilio Voice to Combat Loneliness Among Older People

Richard Holland

Matt Haworth

Erin Reilly

WebRTC is widely supported today on all major web and mobile platforms and over 3 billion devices support it. Running reliable, feature-rich & scalable WebRTC based applications that guarantee a consistent experience for all your users across multiple platforms is non-trivial. 

Twilio Video’s Quality Engineering team has solved this problem by building powerful automation tools. In this talk we will share with you our test strategy and demonstrate our solutions.