Twilio SIGNAL 2017 - london
Secret Powers of Twilio Voice: Real-time Voice Transcriptions with Agent Conference
Kris Gutta
Developers have built some incredible experiences using Twilio’s Voice API—like a system that alerts you of an upset customer call so you can join the conference and coach your agent, or pauses call recording automatically when a credit card number is spoken, or one that instantly displays contextual info onto your agent’s screen based on conversation context between agent and customer. In this session, you’ll learn how to build these systems and see them in action.
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