Twilio SIGNAL 2017 - london
How CarFinance 247 Built an Omnichannel Contact Centre and Improved Customer Engagement Rates with Twilio
Jonathan Wilson, Mark Quinn
As a market-leading car finance broker, CarFinance 247's customers have diverse communication preferences. We will discuss how we built an omnichannel contact centre using various Twilio products to communicate with customers on their channel of choice (chat/SMS/voice) using Sync to bring real-time customer presence and context to the agent. An interactive demo will show how we have combined TaskRouter, Programmable Chat, Voice, SMS, and Sync to create a dynamic communication experience.
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