The Democratization of State: How exposing real-time state can improve your business

The last ten years have brought technologies like websockets and push-based communication into our everyday lives. These technologies have introduced delightful tools for customers, which has accelerated businesses' growth and changed our expectations. But users aren't delighted by websockets. What delights our users is that state, the management of which forms the core value of virtually every company, has been brought out of the back office and into the user's hands. It has been democratized.
Andres Jaan Tack