A Blueprint for Delighting your Customers at Scale

Dedicated to creating meaningful connections and delivering great experiences with every call, Ruby Receptionists provides remote receptionist services for more than 6000 small businesses across North America. In this session, we’ll share our blueprint for delivering exceptional, WOW-worthy service – the Ruby Service Pyramid – and how we use Twilio SIP Trunking and Programmable Voice to scale the foundation of the pyramid, and TwiML and web hooks to deliver on delight at the top of the pyramid.
Steve Severance, Katharine Nester