Building a Modern Contact Center: Best Practices from the Field

You’ve heard a lot about WHY to build a contact center tailored to your business rather than buying a generic out-of-the-box solution. You’ve also probably heard plenty about WHAT is required to build a contact center. But the question that often remains unanswered is: HOW do you do that in an optimal manner? This session is about how to join the lego pieces of Programmable Voice, SMS, Chat, Video, Sync, Notify, and Taskrouter together to build a world-class contact center experience.