Used.ca: Creating Customer Success with Chat and Notify

Used.ca is the number one free classifieds in Canada. In this competitive marketplace, we need to create the easiest and safest platform for our users to buy and sell. To achieve this goal, we needed to build an easy to integrate, flexible, cross-channel communication solution for both sellers and buyers and we needed to achieve this in a timely manner with limited resources. This was achieved with Programmable Chat and Notify - which seamlessly integrated with all of our platforms.