TaskRouter: Twilio's Best-Kept Secret to the Most Flexible Contact Center Possible
TaskRouter is the heart of a contact center that you can control from your code. Some think of it as skills-based routing, some think of it as ACD. Most people think of it as the thing they wish they'd known about sooner. Come to this session to understand what TaskRouter is, see live demos of how it works, and learn how it can lead to you owning the roadmap of your own contact center. We will also cover how TaskRouter integrates with partner offerings for workforce management and reporting.