Strategies for Migrating an Existing Contact Center to Twilio Flex

Migrating from an existing solution, whether on-premises or SaaS, to Twilio Flex can be difficult to cutover all at once. For many companies, a gradual migration may be preferable. We’ll cover how to approach incremental migration off of an existing contact center platform, with a deeper dive on how to do so with Cisco UCCE.
Court Swenson, Mladen Milanovic, Patrick Kolencherry