Target's Guide To High-Performing Voice Infrastructure Teams

Traditional voice infrastructure teams follow vendor product roadmaps, features, and timelines. These teams create stable but closed systems that are expensive to run and customize. In contrast, high-performing voice infrastructure teams create API-ready, open, extensible solutions. They make a development plan and set goals while remaining customer- and developer-focused. Join this session to learn the keys to creating a high-performing voice team from the second-largest retailer in the U.S.