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General Session Day 1
Jeff Lawson, Sameer Dholakia, Jennifer Kessler
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General Session Day 2
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Deploying first responders in Malawi with Flex
Jason Friesen, Yong Lee
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Irresistible emails - Inject new life into your email marketing
Jillian Smith, Carly Brantz
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Panel | Every conversation matters: Experts share their formula for building conversational companies
Nik Wakelin, Pramod Sokke, Jason Brand, Christine Roberts
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The IoT opportunity right outside your door
Evan Cummack
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What is SHAKEN/STIR, Call analytics and the role they play in the fight against unlawful robocalls
Christer Fahlgren, Tim Beyers
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[Special Announcement] Using Twilio Media Streams to build your custom integrations
Anthony Scodary, Jonathan De Jong, Kris Gutta
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Bringing stronger security to online transactions
Nabeel Saeed
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Building a world class contact database with Twilio SendGrid
Becca Weiss, Ellie Johnson
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Changing dynamics in the US telecom industry: What does A2P mean to me?
Peter Tan, Dirk Williamson
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Debugging with Twilio
Marina Bichoffe, Ashwini Sriram
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Get to know the Twilio CLI
Elmer Thomas, Ashley Roach
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One SIM, One API, Global Reach: the Twilio Super SIM
Steve Cheney, Andrew Jordan
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Building a modern conversational IVR with Twilio Autopilot and Studio
Pranav Deshpande, David Lowes
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Good things come to those who tweet
April Speight
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Growing Twitch safely and securely
Jen Betzwieser
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Operating Flex at scale: A DevOps perspective
Martin Amps, Patrick Kolencherry
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The hero’s journey: Big marketing ROI through omnichannel engagement
Matt Scott
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Your call cannot be completed as dialed... TurboTax + Twilio, an April 15th tax deadline love story
Girish Mallenahally, Kat Meyer, Michael Moore
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1-800 Flowers - Bringing innovation to marketing
Amit Shah
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Adventures building new channels and context into Flex
Toby Allen, Chris Kendall
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How to leverage Twilio’s new answering machine detection solution to create a better calling experience
Ankit Agarwal, Vineet Agarwal
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Integrating email with Flex
Joe Motacek
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What’s new in rich messaging?
Felipe Munoz, Otávio Dalarossa, Katie Cubillas
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[Special Announcement] Using Twilio Conversations
Andres Jaan Tack
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Behind the scenes: Building Flex demos
Chas Bowman, Charlie Avila
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Learn how Programmable Voice and SMS have taken on the burden of applying for food stamps in the state of California.
Genevieve Nielsen
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Panel | Curating a complete email experience for recipients: Insights from Quizlet and Figma
Toni Gemayel, Laura Oppenheimer, Molly Friederich
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Panel | Email experts panel: Maximizing deliverability and improving your email program
Jacob Hansen, Jessamyn Sweet, Melinda Plemel, Samantha Stinn-Shelley, Kurt Diver
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The journey of Freshcaller in detecting and preventing fraud
Deepak Chand Babu R.S.
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Unlock new revenue through seamless payment experiences across all channels using Stripe & <Pay>
Kevin Yuliawan, Simon Kaluza, Chris Traganos
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Anonymous Communications - Maintaining privacy with masked phone numbers
Mauro Franchi, Piers Karsenbarg
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Bring your own carrier for PSTN voice connectivity
Bill Harrison, Annie Benitez Pelaez
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Contextual calling with the Programmable Voice Mobile SDK 3.0
Aymen Naim
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Deep audience engagement with Twilio for Salesforce
Charlie Weems, Jacob Talbot
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Panel | Conversation with those shaping anti-spam and anti-spoofing approaches
Jon Peterson, Chris Wendt, Mary Barnes, Steven M. Jones, Murray Kucherawy, Len Shneyder
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Integrating SFDC Marketing Cloud and Twilio - Bringing personal SMS to your marketing journeys
Robert Masson
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Launching your contact center: Expert advice
Julie Bell
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Nextdoor and IFTTT on harnessing the power of Twilio SendGrid's email API
Linden Tibbets, Prakash Janakiraman, Alex Buehrle
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Panel | Being a woman in product
Yuliya Gorbunova, Jennifer Kessler, Benjamin Stein, Elisa Bellagamba, Elizabeth Yee, Madhubhashni Mathiyalagan
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Panel | Learn about top SIP Connectivity customers
Carmine L. Ciccarelli, Cedar Coleman, Jenna Ha, Pierre-Baptiste Béchu, Heath Eldeen, Annie Benitez Pelaez
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Twilio's Mobile Core - the engine behind Super SIM
Jonas Boerjesson
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Understanding the performance of your advertising is important - Setup call tracking on Twilio
Josiah Elliott, David Lowes
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Work smarter not harder to drive and engage new email subscribers
Rebecca Ledoux, Veronica Hudson
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Can I do that with phone numbers? Building apps to successfully use phone numbers worldwide
Patrick Loomis, Ike DeLorenzo
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Data flows and dynamic content: A peek into Flex UI’s engine
Raffaele Abramini, Narendra Shetty
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From developer kit to unicorn: Twilio IoT and you
Matt Jackson
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Get ready for big changes to data privacy in the U.S.
Dennis Dayman
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Leveraging the Serverless API to manage your deployment process
Dominik Kundel, Vinci Chen
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Panel | Vivino’s data-driven approach for resolving email delivery issues and optimizing their program
Jennifer Chappell, Louis Driving Hawk, Jessamyn Sweet
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Deploying two-factor authentication to millions of users
Emanuele Cesena
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How sender authentication impacts your email deliverability
Jacob Hansen, Justin Foulk
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Keeping your business relevant with Twilio SMS: How DJ's are engaging with partyguests through song requests
Matthew Auerbach
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Panel | Lessons from IoT innovators at the frontline
Anas Idriss, Dylan Swartz, Andre Sanchez, Daniel Crawford, Pallavi Vanacharla
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Rapidly deliver your next generation contact center with low-code
Sasha Cassidy, Malcolm Ross
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What can you do with Programmable Messaging?
Alejandro de Gutierre, Arvind Rangarajan
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Am I talking to a bot?
April Speight
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Building complex applications with Twilio Studio
Serena Wales
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Perficient: Changing the rules of the contact center
Michael Greenlee
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Presidio: Integrating on-premise PBX systems and Twilio Flex
Court Swenson, Mladen Milanovic
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Seamlessly target Facebook ads using your email data
Nikhil Sharma, Benjamin Blackmer
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Using the Email Validation API to improve your sending reputation
Scott Kawai, Lindsey Weinig
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Flex programmability: An approach to design contact centers
Paul Persky, Mauro Failli
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How to convert your “phone first” support channel into a “texting first” approach using Twilio.
Paul Perry
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Level the playing field by being a rock solid colleague at critical work moments
Jaime-Alexis Fowler
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Rapid prototyping: Techniques used in building Twilio SendGrid ads
Jorge Chang
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Send smarter: Using machine learning to maximize your message engagement
Claire Longo, Elizabeth Yee
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Using Twilio Studio to inspire social change in election participation
Esha Rakhit, Katrina Hall
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Avtex: Building real-time metrics in Flex
Michael Shrall
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Building modularity into front-end experiences
Steve Kinney
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Digital efficiency for the physical economy: Real-time inventory management using Cellular IoT
Victoria Hu, Dave Wiens
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Getting your customers to answer the phone with verified calls
Yuliya Gorbunova
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Using Autopilot to build an Alexa BI assistant
Steve Tingiris
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Women in Tech: Setbacks, opportunities, and rising to the top
Carly Brantz
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From data to better decisions: How Flex helps you run your contact center by numbers
Simon Vostry, Kveta Vostra
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Next-level CX: Integrating AR for business results
Micah White
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Twilio Interconnect: How can I choose the right connectivity method for my communications
Alex Seber, Humberto Reyes
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What I learned about security from calling 50 contact centers
Kelley Robinson
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What can you do with Programmable Messaging?
Alejandro de Gutierre, Arvind Rangarajan
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Zero to Shero: Creating safe spaces for women to explore technology
Lizzie Siegle, Amy Dickens, Akshaya Dinesh