APIs all the Way Down: Enterprise Application Modernization & the Twilio-powered Contact Center

When it comes to enterprise application modernization initiatives that integrate with Twilio products such as Flex and Autopilot, the omnichannel communication and agent user experiences are just the tip of the iceberg. This talk will explore high level API-first architectural patterns that enable Twilio-powered experiences to reach deep down into legacy systems to deliver measurable business value, and how to chart a path forward to confidently replacing them with fully cloud-native solutions.
Chris Busse