Twilio SIGNAL 2021 - virtual
The power of transcriptions: ING unlocks the value of conversations
Theo Frieswijk, Elles Ogink, Andy O'Dower

In this session, we will walk you through transcriptions and how you can use them to tap into a treasure trove of customer engagement data. We’ll cover common use cases and introduce new transcription capabilities coming soon.

We’ll be joined by long time customer, ING, to spotlight how they’re using Twilio APIs and transcriptions to improve their customer experience and achieve operational excellence.

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