Twilio SIGNAL 2021 - virtual
Delivering global aid with Twilio Flex: Norwegian Refugee Council and Zing offer relief to thousands
Julian Hucker, Chris Hoffman

In one year, the Norwegian Refugee Council and Zing have stood up 10+ Flex contact centers to support thousands of refugees in the Middle East, Central America, Asia, and Africa. Leaders Chris and Julian will meet to share the challenges of developing in these sectors, the often brutal obstacles faced by both beneficiaries and agents, and how they've persevered to deliver good via digital communication.

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