Twilio SIGNAL 2021 - virtual
Understanding call behavior with Voice Insights
Michael Carpenter

How much do you really know about your calls? Most voice telecommunications providers tell you when your call started, when it ended, how much they charged you for it, and well... that's about it. At Twilio, we do things a little differently.

With Voice Insights, Twilio captures detailed metadata for every single call you make, and we make it available to you in your console at no additional cost.

In this session, we’ll discuss the importance of understanding call behavior and dive into how you can measure performance, improve call quality, and optimize engagement by leveraging Voice Insights.

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