Twilio SIGNAL 2021 - virtual
AI to support LGBTQ youth: A case study with The Trevor Project
John Callery, Dan Fichter

When it comes to applying AI to serve vulnerable populations such as LGBTQ youth, the stakes are incredibly high. Unlike many organizations that look to replace human input with AI, Trevor seeks to optimize its services by using AI as an enhancement to the human touch. The organization recently implemented new AI and natural language processing models to scale its counselor training program and connect youth at highest risk with counselors as quickly as possible, with the ultimate goal of saving more young LGBTQ lives. In this session, The Trevor Project’s Dan Fichter and John Callery will discuss Trevor’s unique, human-centric approach to applying AI to further its life-saving work – highlighting key learnings for other organizations.

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