Twilio SIGNAL 2021 - virtual
New product announcement from Twilio Flex
Carolyn Buehler, Andrew Reback, Aymen Naim, Elisa Bellagamba

Customers want to connect with businesses on the right channels, at the right time, and in the right context. That means enabling a rich digital channel experience has become an even greater imperative.

This session will walk you through all the messaging capabilities we have unlocked with Twilio Conversations and show you the benefits of using a single routing and reporting system across all communication channels. Flex already supported messaging capabilities, but businesses needed considerable development efforts to unlock an agent experience on par with Voice. Through Conversations, Flex now supports more messaging capabilities and workflows, including a native email experience and simplified programming for developers.

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