Twilio SIGNAL 2021 - virtual
Friendly skies ahead for UC and contact center: Best practices to simplify migration to the cloud
Arvind Rangarajan, Greg Zweig

In this session, we'll be teaching you how to simplify migrations from legacy PBXs and contact centers using Elastic SIP Trunking and Ribbon solutions, including Ribbon Session Border Controllers (SBCs) for single-site as well as multi-site/ multi-national organizations. We'll also be covering:

  • How to plan for and overcome migration challenges that could otherwise slow down transitions to Microsoft Teams, Zoom Phone, and other popular cloud UC services
  • How to plan for and overcome migration challenges for cloud contact center services, including how to make remote agents more secure and productive
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