Twilio SIGNAL 2021 - virtual
The evolution of modern contact center: How Electrolux and CloudWave use Twilio Flex to build for the future
Shane Rose, Mike Powrie

In this session, hear from Electrolux and CloudWave on how they combined their teams to create a modern contact center for 15 countries in the Asia Pacific region. This session will cover:

  • How Electrolux solved previous technical, cultural, and generational pain points;
  • How Electrolux found a partner who could solve their customer experience problems by leveraging modern tools in a build versus buy world;
  • What the Electrolux contact center looks like today and the benefits they’ve achieved;
  • Their vision to keep evolving their contact center for the future.
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