Twilio SIGNAL 2021 - virtual
NYU Langone Health's SMS strategy: Crawl, walk, run
Erik Wagner, Michael Mainiero

Hear from Mike Maniero, NYU Langone Health’s Senior Director of Strategy and Innovation on how NYU Langone Health created a connected patient and provider experience.

Learn how the hospital started with an appointment management use case using SMS in a couple departments and then expanded across the organization into COVID testing, vaccine notifications, and call center deflection using an IVR built on Twilio Studio.

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