Twilio SIGNAL 2021 - virtual
How Yelp transformed their contact center during the pandemic
Gabriel Ramos

Prior to the pandemic, Yelp used an on-premise selling solution using hard phones from their offices. When COVID-19 hit however, they were forced to quickly re-evaluate this approach in order to find a more agile and customizable way for their sales team to engage with their customers remotely.

Enter Flex, Twilio's programmable contact center platform.

In this session, we'll focus on Yelp's evaluation of Flex and why it stood out from other solutions in the market, the ways Flex has helped improved sales and customer success efficiency, the overall developer experience and business driver in implementing Flex, and other new exciting updates they have on the roadmap for the future.

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