Twilio SIGNAL 2021 - virtual
The last mile of customer interactions is broken: Solve it and everyone wins
Chuck Chung, Leo Ng

Learn how you can fix the last mile of customer engagement to deliver the digital self-service and proactive experiences your customers want faster. We’ll cover how Twilio and Airkit have teamed up to help customers like AutoReturn with:

  • Self-service journeys: Enable customers to proactively check items like the status/location of their vehicle (or "Where is my order?") without needing to speak with a member or your team or file a support ticket.
  • Proactive reminders: Send email/SMS messages to customers who need to take action but have not done so yet. >> Intelligent management of call forwarding: Trigger region specific customer experiences based on either the "call from" or "call to" numbers and have all of the data aggregated in one system of record.
Sign up for SIGNAL 2022
Sign up for SIGNAL 2022

Be sure to save your seat and register for SIGNAL 2022 now!