Session Catalog

No Result-icon

No Results Found

7:00 AM

7:00 AM - 8:00 AM PDT

8:00 AM

8:00 AM - 8:40 AM PDT

Welcome to Superclass

Craig
Craig Dennis

Principal, Developer Educator, Twilio

8:50 AM

8:50 AM - 10:30 AM PDT

Vision Keynote

Jeff
Heather
Sam
Khozema
Ali
Alex
Matt
Jeff Lawson, Heather Simon, Sam Altman, Khozema Shipchandler, Ali Ghodsi, Alex Beller and Matt Howell

10:30 AM

10:30 AM - 11:00 AM PDT

Personalization through data-driven customer journeys

11:00 AM

11:00 AM - 11:30 AM PDT

How StoneCo is disrupting financial services by focusing on customer experience with Flex, WhatsApp, and AI

Yule
Yule Silvino

Senior Product Manager, StoneCo

11:00 AM - 11:30 AM PDT

Introduction to Messaging

Anthony
Anthony Dellavecchia

Developer Evangelist, Twilio

11:00 AM - 11:30 AM PDT

The future of customer data and multichannel marketing: Product innovations from Twilio Segment and Twilio Engage

Tim
Kevin
Hanhan
Connie
Tim Parks, Kevin Niparko, Hanhan Wang and Connie Liu
11:00 AM - 11:30 AM PDT

Combating food insecurity one text at a time

Catherine
Kate
Bryan
Catherine Compitello, Kate MacKenzie, MS, RD and Bryan Moran

11:30 AM

11:30 AM - 12:00 PM PDT

Automating Digital Health: How Rx.Health built an automated healthcare platform that decreased no-shows by 85% while making patients and clinical care teams happier.

Richard
Richard Strobridge

Chief Executive Officer, Rx.Health

11:30 AM - 12:00 PM PDT

How Jetblue Travel Products modernized and took control of their customer experience by using Twilio Flex

Vitaliy
Chas
Vitaliy Faida and Chas Bowman
11:30 AM - 12:00 PM PDT

How Segment helped Cisco move from hardware supplier to SaaS leader by unlocking product-led growth

Alan
Alan Zhang

Head of Analytics & Marketing Ops, Cisco

11:30 AM - 12:00 PM PDT

Blocklists: Why they exist, what they’re for and what to do if you land on one!

Raymond
Jaren
Andrew
Leonid
Raymond Dijkxhoorn, Jaren Angerbauer, Andrew Barrett and Leonid Kantorov
11:30 AM - 12:00 PM PDT

Scaling Messaging

Emily
Emily Shenfield

Principal, Demo Engineer, Twilio

12:00 PM

12:00 PM - 12:30 PM PDT

Workday improves the way businesses and employees communicate with Twilio Messaging

Kim
Kim Murray

Senior Director of Product Management, Workday

12:00 PM - 12:30 PM PDT

Utilize pre-designed plug-ins to deploy no-code Flex functionality

Lantre
Lantre Barr

Founder & CEO, Blacc Spot Media

12:00 PM - 12:30 PM PDT

How Autodesk is using Segment CDP to help the construction industry protect their margins

Adam
Justin
Adam Higgins and Justin Diaz
12:00 PM - 12:30 PM PDT

Scaling your business for international success

Shikha
Sebastian
Shikha Tikku and Sebastian Del Aguila Fiocco
12:00 PM - 12:30 PM PDT

Twilio SendGrid 101: An Introduction to Sending Transactional Email

Wade
Wade Christensen

Principal, Developer Educator, Twilio

12:30 PM

12:30 PM - 1:00 PM PDT

Choose your path to differentiated customer experiences without breaking the bank or disrupting business

Michael
Amee
Michael Blakeney and Amee Mungo
12:30 PM - 1:00 PM PDT

How TechStyle fashion group uses customer data to drive predictions that power Fabletics, Shoedazzle, and more

Alan
Alan Chang

Principal Product Manager, TechStyle

12:30 PM - 1:00 PM PDT

Segment: Great data doesn’t have to be hard work.

Ben
Ben Link

Developer Advocate, Twilio

12:30 PM - 1:00 PM PDT

How Taskrabbit improves customer communications with Twilio Messaging

Kiranchang
Caryn
Kiranchang Kanagasekar and Caryn Cueto
12:30 PM - 1:00 PM PDT

Delivering calls customers can trust: How Aloware uses Twilio Trust Hub products to increase call answer rates and restore consumer confidence in Voice communications.

Anoosh
Anoosh Roozrock

Founder & CEO, Aloware

1:00 PM

1:00 PM - 2:00 PM PDT

Developer Keynote

Kelley
Jeff
Robin
Dr. Anima
Kaelyn
Kalyan
Kelley Robinson, Jeff Lawson, Robin Grochol, Dr. Anima Anandkumar, Kaelyn Chresfield and Kalyan Nistala

2:30 PM

2:30 PM - 3:30 PM PDT

9:30 AM

9:30 AM - 11:00 AM GMT

Vision Keynote (Location: Porter Tun)

Joyce
Jeff
Lauren
Amy
Joyce Kim, Jeff Lawson, Lauren Nemeth and Amy Holcroft

11:15 AM

11:15 AM - 12:00 PM GMT

How to be human in the age of the machine (Location: Porter Tun)

Hannah
Hannah Fry

Author - Mathematician - Professor,

1:30 PM

Customer Panel | Business Innovation: How technology is creating opportunity (Location: Porter Tun)

Somnath
James
Jérémie
Matthew
Alasdair
Peter
Somnath Biswas, James Eddison, Jérémie Jakubowicz, Matthew Harwood, Alasdair Stewart and Peter Bell

2:50 PM

Innovating Customer Service: Octopus Energy Meets Kraken (Location: Porter Tun)

Emma
Emma Beddoes

Chief of Staff, Kraken

Reinventing Voice: How PolyAI uses Twilio to power the next generation of voice assistants (Location: King Vault)

Yan
Yan Zhang

COO, PolyAI

How Qonto deployed scalable, data-driven marketing to fuel growth to 400,000 customers with Twilio Segment (Location: Upper Sugar)

Alexandre
Hema
Louis
Alexandre Laloo, Hema Thanki and Louis Breteau

3:45 PM

Scaling Up Compassion: Age UK's contact centre transformation (Location: Upper Sugar)

Alasdair
Alasdair Stewart

Director of National Services, Age UK

Stepstone revolutionising job search with Conversational AI (Location: Porter Tun)

Somnath
Somnath Biswas

Head of Product - Conversations, Stepstone

NatWest: Empowering 24/7 customer engagement with Twilio (Location: King Vault)

Matthew
Alice
Matthew Harwood and Alice Woodhead

9:00 AM

9:00 AM - 10:30 AM SGT

Vision Keynote (Main Stage: Padang Room, Fairmont Ballroom)

Jeff
Khozema
Reeny
Meera
Jeff Lawson, Khozema Shipchandler, Reeny Sondhi and Meera Vaidyanathan

1:30 PM

Unlocking efficiency and personalisation: How Union Bank of the Philippines and Trust Bank elevate service delivery with Twilio Flex (Breakout: Canning Room, Fairmont Ballroom)

Angel
Praveen
Christopher
Angel Alvarez, Praveen Gunasekara and Christopher Connolly

Driving growth in a highly competitive landscape: How Twilio powers Lalamove’s engagement strategy (Breakout: Padang Room, Fairmont Ballroom)

Homing
Homing Tam

Principal Product Manager, Lalamove

2:15 PM

How two online D2C leaders use Twilio Segment: Foxtel’s move to 1:1 personalisation and ZALORA’s 400+ yearly analytics experiments for adaptive engagement (Breakout: Canning Room, Fairmont Ballroom)

Indah
Matt
Seth
Indah Mustikasari, Matt Barden and Seth Familian

Accelerating Speed of Business: How Paidy and FLK it over leverage Twilio Messaging for efficient stakeholder engagement (Breakout: Padang Room, Fairmont Ballroom)

Andrew
Abhijeet
Vanessa
Andrew Colagiuri, Abhijeet Pawar and Vanessa Thompson