Kalyan Nistala is Senior Director of Product Management at Twilio. He leads Twilio Segment’s Foundational Services including Data Governance, Privacy and Observability along with the core building blocks of the Segment data pipeline. Kalyan is an accomplished product leader with 18+ years of experience building consumer and enterprise products that provide entertainment, education and customer engagement experiences to millions of customers worldwide. Prior to Twilio, Kalyan spent a substantial portion of his career leading strategic initiatives at Amazon, spanning multiple generations of Kindle eBooks. Later, at Netflix, Kalyan’s product leadership enabled content creation at scale, profoundly influencing the experience of over 150+ million Netflix subscribers globally.