Vanessa is a Vice President of Product Marketing at Twilio. In her role, she is responsible for Product Marketing, Competitive Intelligence, Analyst Relations and the Developer Network, which includes Evangelism, Docs, and Content.Formerly, Vanessa was Senior VP of Customer Experience Insights at Bluewolf (a Salesforce consulting firm) and a Research VP at IDC, an industry analyst firm, where she spent 6 years building multiple research practice areas around collaboration, social software, and customer experience. Before joining IDC, Vanessa worked in various roles in technology and government in her home country of New Zealand.