Yan Zhang is the Chief Operating Officer of PolyAI. PolyAI creates customer-led voice assistants that deliver the on-brand conversational experiences, achieve accurate resolution and uncover data-driven business opportunities for enterprise customer service. PolyAI's clients include industry-leading companies in hospitality, financial services, retail, and healthcare. PolyAI has been featured by Forbes, CB Insights, and Gartner as being one of the world's most prominent companies in AI.