Currently illuminating the path at Twilio as a revered Solution Architect, Christopher brings a depth of insight grounded in his rich experience and expertise within the industry. Before spearheading initiatives at Twilio, Christopher had fruitful stints at corporations such as Genesys and NTT, where his roles were characterised by technical acumen and a deep understanding of the customer service domain. His journey through these industry giants has provided him with a unique perspective, which amalgamates technological prowess with a deep-seated understanding of customer-centric approaches.