Here is a sampling of breakout sessions you will be able to attend:

The AI personalization flywheel: Using AI + data + comms to keep customers coming back

• The future of customer engagement goes far beyond simple chatbots. Today’s most successful brands are tapping into the combined power of AI, customer data, and personalized communications to build intelligent, highly tailored customer interactions that actually resonate. In this talk, we'll explore actionable ways businesses can harness AI to capture deeper customer insights, predict behaviors, strengthen security, and elevate the experience at every touchpoint. You'll walk away with a clear understanding of how to activate the AI Personalization Flywheel—and use it to drive loyalty, reduce churn, and level up your customer experience strategy with Twilio.

Taking control of your messaging traffic for peak deliverability

• Messaging at scale isn’t just about sending—it’s about delivering. In this session, we’ll dive into Twilio’s Traffic Optimization Engine, a suite of tools built to help you architect messaging solutions for scale, reliability, and peak deliverability. Learn how to navigate the challenges of global carrier networks, avoid common delivery pitfalls, and maximize message reach and engagement. Whether you're sending millions of messages or just getting started, this session will show you how to make every message count.

Don't panic: A developer’s guide to the Twilioverse

• Just getting started with the Twilio ecosystem—or helping your team ramp up? With so many products and services, it’s easy to feel overwhelmed and hard to know where to begin. Don’t worry, we've got your back! In this session In this session, we'll help you cut through the clutter and highlight the most essential learning resources to get you building faster, with less confusion and more confidence. Whether you're brand new to Twilio or exploring a new part of the platform, you'll leave with a clear roadmap, practical tips, and the momentum you need to dive in.

Easy on users, hard on fraud: The power of frictionless authentication

• Authentication should be seamless, secure, and user-friendly. But too often, businesses face a trade-off between protecting users and creating a smooth experience. In this quick 10-minute session, see how Twilio Verify and Lookup help strike the right balance—keeping fraud out while letting trusted users in. We’ll explore real-world examples of companies improving conversion and reducing risk, and we’ll show you just how easy it is to implement a simple OTP flow using Twilio APIs. Whether you’re just getting started or looking to level up your strategy, this session offers practical insights into building secure, frictionless user experiences.

For all session details, please visit the session catalog.