You've built login for your application, but what happens when a customer upgrades their phone, loses their device, or otherwise gets locked out of their account? With an increasing number of consumer applications adopting passkeys, account recovery is still an important consideration.

This talk will explore best practices for account recovery in a world of passkeys and passwordless flows. Based on research from dozens of recovery procedures, we'll compare methods, show how to minimize support costs, and discuss how Twilio Verify can help you build the most secure, resilient, and user friendly authentication flow.