Cedar is on a mission to make healthcare more accessible and affordable—for everyone. As a leading patient financial platform for hospitals, health systems, and medical groups, they’re rethinking what it means to engage with and support patients.

In this session, you’ll hear how Cedar is using Conversational AI to automate inbound billing calls with empathy and efficiency. Built on Twilio’s Programmable SMS, Voice, Pay, and ConversationRelay, their new AI voice agent delivers personalized guidance on everything from balance inquiries and payments to insurance details and financial assistance options.

Join Ben Defnet, Senior Director of Product Engineering, to learn how this approach can drive down call volumes, reduce costs, and create new go-to-market opportunities, all while providing a high-quality and convenient patient experience. Whether you’re in healthcare or any industry with complex service needs, you’ll walk away with fresh ideas for using AI to deliver better experiences at scale.