Datadog Incident Response unifies monitoring, paging, and incident management into one seamless workflow. By integrating real-time observability data into its customers’ incident response plan, it enables smarter, faster decision-making, helping save critical remediation time. Datadog’s just released On-Call product uses Twilio Messaging and Voice to deliver critical alerts to its customers globally. Join us as they go over their journey integrating with Twilio in a rapidly-evolving environment, from building a simple POC integration to sending SMS and Voice alerts to users around the world and now to supporting their customers' most critical interactions by providing them with direct response phone numbers.