It’s no surprise that 89% of companies see AI as a competitive advantage—but successful AI-drive engagements are only as good as your data and the tools you use.

In this session, you'll learn how to build scalable voice-based customer service applications using a voice menu architecture. We'll cover scaling on AWS Fargate, choosing the right LLM, and using Amazon Bedrock for real-time voice responses.

You'll leave with a strong understanding of AI trends and how to use Twilio’s Conversation Relay to build high-performance voice applications.