AI is quickly becoming a customer’s first touchpoint with a brand. As marketing, support, and engagement channels adapt, the question is no longer what AI can do—it's whether your organization is set up to make it successful.

In this session, Krish Sailam, Marketing Technology and Operations Lead at Nextdoor shares his vision for transforming CX operations by bringing AI together with data from Segment and communications channels like Sendgrid. This session offers an AI operations roadmap that scales across business functions, reduces operational costs, and improves customer satisfaction. Because AI is a perpetually-evolving force, this session approaches it with a touch of humility.