With 5,400 locations and 85% of the U.S. population living within 10 miles of a center, The UPS Store® network is redefining in-person service with digital experiences. In this session, Dan Kjosa, Product Development Manager at The UPS Store, Inc. shares how his team uses Twilio® to create seamless in-store and digital experiences. From SMS and email receipts at self-service kiosks to proactive mailbox and package notifications, discover how The UPS Store network improves convenience for customers and efficiency for franchisees. You'll also hear how these innovations support a growing network of returns, small business shipments, and strategic partnerships, making each interaction an opportunity to move more packages and drive value across the UPS® ecosystem.