Today’s contact centers generate vast amounts of customer data, but most of it goes untapped. With the rise of AI, organizations can now analyze every conversation across channels to gain deep, actionable insights. This session explores how conversation analytics platforms like MiaRec turn interactions into business intelligence that drives enterprise-wide impact.

Learn how to:

- Automatically evaluate agent performance and track NPS and CSAT
- Detect trends, identify root causes, and reduce churn
- Extend insights beyond the contact center to sales, product, and operations teams

This session is accessible to all skill levels and requires no technical background.