Lightning Talk
The 95% problem: Why your most critical customer insights are hidden in plain sight
Details
Discover how Enlighten360 helps you maximize your Twilio investment by transforming missed opportunities and overlooked insights into measurable business impact. While most companies only act on a fraction of their customer conversations, Enlighten360 taps into the remaining 95%—where critical data, patterns, and growth signals often go unnoticed.
This session will explore how Enlighten360 uses conversation intelligence to uncover revenue opportunities, improve agent performance, and drive operational savings. Learn how to turn hidden insights into strategic action that fuels both customer satisfaction and business growth.
If you're ready to do more with what you're already capturing, this session is for you.
Speakers

Jason Kerr
CEO
Spoke Phone