Amy Macchiarola is a Communications Solutions Architect at Twilio, where she has been for almost 4 years. Her passion for business messaging began in 2012. Since then she has grown to appreciate the challenge of delivering timely, engaging, and actionable communications across all channels, like voice, email, video - in addition to messaging. Amy takes immense pride in collaborating with and advising Twilio customers in successfully implementing robust, personalized and compliant communications.