Ben Defnet is Senior Director of Product Engineering at Cedar, where he leads the development of innovative solutions that transform the patient financial experience — including Cedar's partnership with Twilio to build an AI voice agent for healthcare billing. With a career spanning diverse industries, from semiconductors and simulation systems to video games and media streaming, Ben brings a unique perspective to the intersection of technology and healthcare. Notably, he previously served as the Head of Engineering for Alexa Health & Wellness at Amazon, demonstrating his deep understanding of voice technology and its potential to improve patient outcomes.