Gennadiy Bezko (Bezkorovayniy) is the Founder and CEO of MiaRec, a leading provider of AI-powered conversation intelligence and voice analytics for contact centers. With over 20 years of experience in the telecommunications and customer experience (CX) space—and a special focus on Voice AI technologies in recent years—Gennadiy is recognized as a forward-thinking leader driving innovation at the intersection of AI and enterprise communications.
Under his leadership, MiaRec empowers organizations to transform their contact centers by leveraging AI to enhance customer satisfaction, improve agent performance, and unlock actionable insights from every interaction.
Gennadiy is a frequent speaker at industry events, known for his practical, ROI-focused perspective on AI adoption, CX transformation, and the evolving role of human-machine collaboration in enterprise environments.