Here's a little sneak peek of breakout content you'll see at SIGNAL

Beyond the buzz: Crafting standout promotions with RCS

Unlock the next wave of personalized engagement with rich messaging!

In this advanced, hands-on workshop, you’ll build a real-time RCS prototype using Twilio’s Programmable Messaging API, learn how to measure results, and determine when to use RCS, SMS, or WhatsApp for maximum impact. Walk away with an omnichannel strategy, a working demo, and fresh inspiration for branded, interactive campaigns your customers will remember.

Build a conversational AI voice app

In this hands-on workshop, attendees will build a real conversational AI voice application from scratch using their own laptop.

Using a provided GitHub starter repo and setup guide, participants will build a live conversational voice application powered by Twilio’s ConversationRelay. ConversationRelay connects a real Twilio voice call to your AI logic over a WebSocket, handling speech-to-text, text-to-speech, session orchestration, and low-latency voice streaming so you don’t have to build all the plumbing yourself.

Engagement guaranteed: The power of branded channels

In a fragmented communication landscape, sticking to a single channel is a risk your business can’t afford. If your customer doesn’t answer a “scam likely" call, or ignores an unverified SMS, your message doesn't just lose impact, it loses its purpose.

This session explores how to build and orchestrate a resilient omnichannel strategy that prioritizes customer preference and brand trust. We will discuss why a multi-channel approach isn’t about "more messages," but about providing a seamless, verified experience across RCS, WhatsApp, and Branded Calling.