Here's a little sneak peek of breakout content you'll see at SIGNAL

Every call counts: Mastering voice data for real business impact

Unlock the full value of your voice calls by mastering Twilio’s analytics essentials. Discover how to use Voice Insights, Trust Engagement Insights, and Branded Calling. Learn how to capture key metrics and transcriptions to uncover experience trends and build a solid foundation for future Voice AI. Leave ready to turn every call into real business impact.

Everything you can learn from a phone number!

A phone number looks simple, but it’s a powerful signal for fraud detection, personalization, compliance, and security. This session dives into how a single identifier can power up customer engagement and account protection. Through live demos using the Lookup and Verify APIs, you’ll see common scenarios for phone intelligence and verification across sign-ups, login, and account recovery. 

Part history lesson, part detective story, we’ll trace both the familiar and surprising ways phone numbers reduce fraud and friction while delighting users without creeping them out.

From bots to best-in-class: Launching next-gen virtual agents

Transform virtual agents from basic bots into MVPs of customer support.

In this advanced hands-on workshop, you’ll build an AI-powered support agent that deflects routine requests, analyzes intent, and escalates seamlessly to a human when needed. Using Twilio ConversationRelay, Conversational Intelligence, and Voice Insights, you’ll launch a pilot-ready IVR, see how to balance automation and empathy, and track real impact with actionable metrics.