Here's a little sneak peek of breakout content you'll see at SIGNAL

Orchestration patterns: When email should lead vs. follow

Email and messaging aren’t interchangeable—and the best customer experiences don’t pick one channel, they orchestrate across them.

In this session, we’ll share a practical decision framework for pairing email with SMS/WhatsApp based on urgency, user context, cost, deliverability, and regulatory constraints. You’ll learn repeatable and proven “handoff patterns” teams use to create fast, reliable journeys without spamming users or increasing support load.

We’ll walk through real-world scenarios—security alerts, receipts, onboarding, servicing updates—and show how to design channel roles (lead versus follow), build escalation and fallback logic, and standardize governance so multiple teams can ship consistent experiences at scale.

Welcome to TwilioWorld: Crafting engaging experiences across channels

TwilioWorld is a brand new education and engagement platform built by Twilio.

TwilioWorld engages across channels, leveraging AI at every turn to personalize the experience.See how we baked customer data and multiple communication channels in the experience from the start, all using the latest Twilio products.

Zero to dial-In: Building a pro-grade Twitch phone line with Twilio SIP

Every streamer wants to take live calls, but nobody wants to deal with the jank. Holding a phone up to a mic or routing browser audio through virtual cables is not a real broadcast solution. In this practical live-coding session, learn how to use the Twilio SIP Interface to create a dedicated broadcast phone line that routes high-fidelity, uncompressed audio directly into OBS, just like a professional studio input. Then, time permitting, we’ll add an AI Producer sidecar using Twilio Media Streams and a minimal Bun server to screen callers and generate live overlays showing who’s calling and why before you hit Accept.